We, Martin Hassel, Eriks Sneiders, Tessy Ceratto, Ola Knutsson (CSC), Viggo Kann (CSC) and Magnus Rosell (CSC) are preparing an application to Vinnova – Deadline sept 2, 2008: Title: IMAIL-Intelligent mail answering service for eGovernment, other partners Försäkringskassan (Swedish Social Insurance Agency) and Euroling AB
Abstract
The project vision is to design and develop eGovernment services that facilitate efficient communication between government agencies and citizens and companies, which will lead to a transformed and improved government.
The overall goal of the demonstrator is to show how further development of today´s tools and technologies can improve the communication between large organizations and people. The demonstrator will run on Försäkringskassan and help to automate the communication between these organizations and the people by processing text-based inquiries, primarily e-mail based queries.
Our tools and technologies will
1. automate answering of a large part of the incoming e-mail flow,
2. improve right-on-time answers to inquiries asked through electronic devices.
Two year project = 4.6 million SEK
