In the paper, a generic architecture of how public organization handles cases is presented, along with a generic IT architecture. The architecture is based on a set of projects held together with Swedish public organizations.
Martin Henkel, Erik Perjons, Eriks Sneiders (2017) Examining the potential of language technologies in public organizations by means of a business and IT architecture model, International Journal of Information Management, Vol 37, Iss 1, pp 1507–1516.
