Three papers written by the members of IT Management group were accepted for publication in the proceedings of 2011 International Conference on Information Resources Management (Conf-IRM2011), Seoul, South Korea (http://conf-irm2011.org) and in the proceedings of the 4th World Summit on Knowledge Society (WSKS 2011), Mykonos, Greece (http://www.wsks.org/).
The first paper accepted for publication in the proceedings of the Conf-IRM2011(published in AIS e-library) is having as authors: Johnny Flores Delgadillo, Lazar Rusu and Paul Johannesson and is named “A Maturity Model of IT Service Delivery”. The paper is proposing a maturity model that is oriented to formalize and assess the maturity levels of IT service delivery. The maturity model is supported by IT service delivery elements that are considered significant for managing IT service delivery in the Nicaraguan Internet Service Providers sector, by IT service concepts and maturity model properties complemented by the IT Service Capability Maturity Model.
The second paper accepted for publication in the proceedings of the Conf-IRM2011 (published in AIS e-library) is having as authors Anayanci Lopez Poveda, Lazar Rusu and Paul Johannesson and is named “Improving a Method for Analysing Information Technology Service Strategy in Governmental Organisations in Nicaragua: Ex-post Analysis”. The paper is presented the improvement of a method for analyzing IT service strategy from the perspective of the implementer and designer after the use of the method in the context of Governmental Organisations in Nicaragua.
The third paper accepted for publication in the proceedings of WSKS 2011 (published in Springer series in Communications in Computer and Information Science) is having as authors Hari Nugroho, Gamaludin Al Afghani, Georg Hodosi and Lazar Rusu and is named “Key Factors in Managing IT Outsourcing Relationships”. The paper is presented an analysis of the key factors in managing IT outsourcing relationships that were elicited from the IT outsourcing relationships research and which were applied in the case of three organizations in Sweden.