Andreas Nilsson and Elin Uppström presented the Service Science and Innovation Centre (SSI). One statement they have is that 70 percent of the GDP is within services, and that services wrongly is considered to be products. They continued by presenting some of their projects as well as some of their publications, specially the project App Market, where an Enterprise system vendor has created Apps of the business system so they easily can be adapted to the enterprise. This has completely changed the business model, one can read more here (in Swedish) .
Andreas and Elin also presented the project MUNZIAPP that is a M-(Mobile) government system for complaint- and problem management specially for municipalities where one can take a photo of something that is broken or need maintenance in the municipality and the send the report, photo and the GPS coordinates to the municipality for repair. The project in founded by Vinnova and Nordforsk with ten participating municipalities from Sweden, software vendors are Idega from Icelandand Mobisoft from Estonia.