Today, we had the kick-off meeting for the SAMMET project – Methods for Customer Interactive Service Design. Representatives from SYSLAB, Linköping University, University of Skövde, Dataföreningen, Ericsson, SAS, Volvo, and Skatteverket participated in the meeting. We discussed the needs of the organisations, which ranged from novel e-services for citizens to interoperability architectures for global enterprises. Furthermore, the researchers presented a number of model and method components including tools for value and goal analysis, interaction design, and participative service modelling.

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