A Paper on Service Perspectives

At the workshop Conceptual Modelling of Services (CMS 2010), colocated with the 29th International Conference on Conceptual Modeling, I presented a paper that analysed the notion of services by identifying three service perspectives and explaining them using the REA ontology and Hohfeld’s classification of rights.

Peter Chen talks

The workshop included a quite similar paper by Geert Poels, who had also analysed the service notion using REA, where he kept very close to service dominant logic.

Abstract. The recent surge in the interest of services has brought a plethora of applications of the service concept. There are business services and software services, software-as-a-service, platform-as-a-service, and infrastructure-as-a-service. There is also a multitude of definitions of the service concept. In this paper, we propose not a new definition of service but a conceptual model of the service concept that views services as perspectives on the use and offering of resources. The perspectives addressed by the model are: service as a means for abstraction; service as means for providing restricted access to resources; and service as a means for co-creation of value.


About Paul Johannesson

I am a professor at the department of Computer and Systems Sciences at Stockholm University. My research area is information systems. My homepage
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