Paper on e-service analysis presented on REFSQ’11

On Wednesday I presented the paper “E-Service requirements from a consumer-process perspective” on the 17th International Working Conference on Requirements Engineering: Foundation for Software Quality (REFSQ 2011). This year REFSQ was held in Essen, Germany. The presented paper, written together with Erik Perjons, describes an approach for e-service problem and solution discovery based on the analysis of the service consumers business processes. The paper was written as a part of the SamMET research project. Read more about the SamMET project at


About MartinH

Martin Henkel work as assistant professor at the department of computer and systems sciences, Stockholm University. Martin earned his PhD from The Royal Institute of Technology (KTH) in 2008 in the area of service oriented information systems. As a member of several international program committees Martin engages in the research areas enterprise modeling, service oriented computing, business value modeling and enterprise capability design. Through research projects and consulting Martin has been involved in domains such as health care, IT system for energy efficiency and information system analysis, design and development.
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