Paper on e-service analysis presented on REFSQ’11

On Wednesday I presented the paper “E-Service requirements from a consumer-process perspective” on the 17th International Working Conference on Requirements Engineering: Foundation for Software Quality (REFSQ 2011). This year REFSQ was held in Essen, Germany. The presented paper, written together with Erik Perjons, describes an approach for e-service problem and solution discovery based on the analysis of the service consumers business processes. The paper was written as a part of the SamMET research project. Read more about the SamMET project at

About MartinH

Martin Henkel work as assistant professor at the department of computer and systems sciences, Stockholm University.
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