Paper on e-service analysis presented on REFSQ’11

On Wednesday I presented the paper “E-Service requirements from a consumer-process perspective” on the 17th International Working Conference on Requirements Engineering: Foundation for Software Quality (REFSQ 2011). This year REFSQ was held in Essen, Germany. The presented paper, written together with Erik Perjons, describes an approach for e-service problem and solution discovery based on the analysis of the service consumers business processes. The paper was written as a part of the SamMET research project. Read more about the SamMET project at dsv.su.se/sammet